Purchases made between November 25th and January 5th can be returned until January 31st

EXCHANGES AND RETURNS

EXCHANGES

You may exchange the items purchased from HEREU's online store within 15 days of receipt of your order. Exchanges will not be accepted for items with a lower price of the product purchased online.

If you wish to exchange the size of a pair of shoes purchased, you can do so at no additional cost. Please contact shop@hereustudio.com to let us know the replacement size from those available. We will then hold the item for you and as soon as we receive your return, we will ship it to the address in your original order. Please note we are unable to provide exchanges of different products. For any other kind of change a new purchase must be made.

RETURNS

You may return the items purchased from HEREU's online store within 15 days of receipt of your order. Please note that all products are to be returned in their original condition. Please try your new shoes on a carpeted surface to ensure we can proceed with your refund as products with any signs of wear will not be accepted. 

Return the goods to us by using the label included in the parcel. Return costs for the EU and UK are 15€ and international are 35€. Please note that this sum will be deducted from the total amount refunded along with any tax and customs fees generated.

HOW TO USE OUR RETURNS SERVICE

1) You should ask our customer service shop@hereustudio.com for the Return Authorisation Number (RMF).

Once it has been provided to you please write it in the RETURN INVOICE in your order.

2) Pack the items. Use the original packaging provided to wrap the item(s) you are returning.

3) Stick the return label found in your package on the parcel ensuring the previous delivery label is covered.

Please arrange the collection with DHL and ship it back to us at your earliest convenience.

4) For international orders, hand this return form to the DHL courier.

5) Once your return/exchange has been received and processed by HEREU you will be notified via email.

For general customer service or inquiries regarding returns contact shop@hereustudio.com

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, HEREU will seek to recover from the customer all costs or any fees incurred by HEREU. Please note that if the customer refused to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us.

HEREU reserves the right to refuse any return on items that do not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

Bespoke or custom-made items are not returnable.

GIFT CARD

Gift cards can be returned within 15 days of receipt of your order.
When purchasing a gift card you will receive an email containing a unique code to be used at checkout in order to redeem its value.
The gift card holds a balance which can be spent over more than one order.


DISCLAIMER

Our goods are handmade,  small imperfections or variation in shape, size, and colour should not be seen as faulty. 

LEATHER:
Colour differences, grain changes, wrinkles or marks are not uncommon. Depending on the type of leather it can show these characteristics in varying amounts, which is part of the beauty of the leather and will not be accepted as faulty.


Returns/Exchanges should be emailed using our contact form.