Return Policy

RETURNS

You may return the items purchased from HEREU's online store within 15 days of receipt of your order. Please note that all products are to be returned in their original condition. Please try your new shoes on a carpeted surface to ensure we can proceed with your refund as products with any signs of wear will not be accepted.

Please return the goods to us by using the label included in the parcel. Please view below our return rates:

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· Return costs in Spain are free of charge

· Return costs for the EU are 15€

· Return costs for the non-EU countries are 15€ + administration costs

· Return costs for international countries are 35€ + administration costs

Please note that this sum will be deducted from the total amount refunded along with any tax and customs fees generated.

If you decide to refuse to pay the tax and return the parcel, please note that we will deduct from your refund any import duties related to your return.

Please allow up to 14 working days for the return to reach us and for the refund to be processed.

Please note our hours of operation are:
Monday to Thursday 9am - 6pm GMT
Friday: 9am - 3pm GMT

HOW TO USE OUR RETURNS SERVICE

You should ask our customer service shop@hereustudio.com for the Return Authorisation Number (RMF).

Once it has been provided to you please write it in the RETURN INVOICE in your order.

· Pack the items. Use the original packaging provided to wrap the item(s) you are returning.

· Stick the return label found in your package on the parcel ensuring the previous delivery label is covered.

Please arrange the collection with DHL and ship it back to us at your earliest convenience.

· For international orders, hand this return form to the DHL courier.

Once your return has been received and processed by HEREU you will be notified via email.

For general customer service or inquiries regarding returns contact shop@hereustudio.com

If an item is returned to us because a customer refused to pay for any import taxes or customs duties due payable, HEREU will seek to recover from the customer all costs or any fees incurred by HEREU. Please note that if the customer refused to pay customs duties upon delivery, a refund will only be issued after the product has been returned to us.

HEREU reserves the right to refuse any return on items that do not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding.

Bespoke or custom-made items are not returnable.

EXCHANGES

Please note that exchange services are not offered. If you wish to exchange your purchase, please return the item for a refund and place a new order. Please note that in this case customers are also responsible for any customs fees, duties, or taxes that may apply upon delivery.

DISCLAIMER

Our goods are handmade, small imperfections or variation in shape, size, and colour should not be seen as faulty.

Colour differences, grain changes, wrinkles or marks are not uncommon. Depending on the type of leather it can show these characteristics in varying amounts, which is part of the beauty of the leather and will not be accepted as faulty.

Returns should be emailed using our contact form.