You may return items purchased from HEREU’s online store within 15 days of receiving your order.
Please note that all products must be returned in their original condition. Please try on your new shoes on a carpeted surface; items showing any signs of wear will not be accepted.
HEREU reserves the right to refuse any return that does not meet these requirements. If a return is not accepted, the item will be returned to you at your expense, and a refund will not be issued.
Returns should be made using the return page provided below. Return costs are as follows:
Please note that these amounts, along with any applicable taxes or customs fees, will be deducted from your refund.
If you choose not to pay the tax and return the parcel, any import duties incurred will also be deducted from your refund.
Please allow up to 14 working days for your return to reach us and for the refund to be processed.
Please note our hours of operation are:
Monday to Thursday 9am - 5pm CET
Friday: 9am - 2pm CET
To initiate a return, please follow the link below and have your order number and email address, used to place the order, ready.
Returns can be arranged either by scheduling a pick-up, or, dropping off your parcel at your nearest drop-off location.
You will receive your return shipping label via email upon completing the return process.
Preparing your return:
Once your return has been received and processed, we will notify you via email.
For general enquiries regarding returns, please contact: shop@hereustudio.com
Please note: If a return is refused at delivery due to unpaid import taxes or customs duties, a refund will only be issued once the product has been returned to us. HEREU reserves the right to recover any costs or fees incurred in this process.
Bespoke or custom-made items are non-returnable.
We do not offer direct exchange services. To exchange an item, please return it for a refund and place a new order. Customers are responsible for any customs duties, taxes, or fees incurred on replacement orders.
All HEREU products are handmade. Minor variations in shape, size, and colour are a natural part of the leather’s character and should not be considered defects.
Subtle differences in colour, grain, texture, or natural marks - such as wrinkles or creases - may appear, varying according to the type of leather used. These features are an inherent part of the material’s beauty and uniqueness and will not be regarded as faults.