Shipping Policy

SHIPPING INFORMATION

We ship worldwide, with the exception of Russia and Belarus.

Deliveries are made via UPS and DHL, depending on the destination. Please note that we are unable to deliver to post office boxes.

DELIVERY TIMES AND COSTS

Where stock is available, orders are typically dispatched within 2-4 working days. Dispatch times may increase during periods of high demand.

Delivery times are provided as a guideline and may vary depending on destination and local delivery conditions.

Estimated delivery times:

· Spain: 1-2 working days
· European Union: 2-4 working days
· United Kingdom: 2-3 working days
· United States: 2-3 working days
· Rest of the World: 2-4 working days

Shipping rates:

· Spain: Free shipping - Home Delivery or UPS Access Point
· EU and non-EU countries: 15 EUR
· United Kingdom: 25 EUR - delivered duty paid
· United States: 35 EUR - delivered duty paid
· Rest of the World: 35 EUR

Shipping Costs for Selected Items:

For selected items marked as “Enquire”, shipping costs are calculated individually and may vary depending on the destination and the dimensions and weight of the item.

Once your delivery address has been provided, we will calculate and confirm the applicable shipping cost before proceeding with your order.

UNCOLLECTED PACKAGES

Shipping costs for uncollected or refused packages will not be reimbursed by HEREU.

INSURANCE

All orders are insured during transit until delivery. A signature is required upon delivery, at which point responsibility for the shipment passes to you.

If a third party accepts delivery on your behalf, their signature will be considered proof of delivery and fulfilment by HEREU.

TAXES & DUTIES

Orders shipped within the EU, UK, and US include all applicable taxes.

US orders are delivered tax- and duty-free, regardless of order value.

For all other international orders, taxes and duties are not included. Customers are responsible for any customs fees, import duties, or local taxes that may apply upon delivery. Please note that HEREU is unable to estimate these charges in advance, as they are determined by the destination country’s customs authority.