Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or product availability.
Stock permitting, all orders are usually dispatched within 2-4 working days. Kindly note that dispatch times may increase during high demand periods. Delivery times are 3-5 working days from dispatch of order.
Souvenir shipping rates:
Spain: Free shipping All EU countries and UK: 15 EUR Rest of the World: 15 EUR
General shipping rates:
Please note that if the final order contains any products outside of the Souvenir collection, the following shipping rates will apply:
Spain: Free shipping All EU countries and UK: 15 EUR Rest of the World: 35 EUR
Taxes and duties
All taxes are included for EU countries. All other international shipments are not inclusive of duties and taxes, customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We are unable to calculate the exact amount of duties and taxes your order will incur, as these charges are imposed directly by the country to which the order is shipped.
To preserve the quality of your HEREU bags avoid prolonged direct exposure to light and heat. We recommend storing the bag in its original packaging, when not in use. Avoid contact with water, oils, perfumes and cosmetics. If your bag gets wet, pat dry to remove any excess moisture and leave to dry completely at room temperature.
For specific product care inquiries, please email us using our contact form.Customer Care Team